Contact Us

This page explains how to contact Betting Not On Gamstop, what we can help with, and what we can't. We are an independent information site, not a bookmaker, so we can't open, fix or release a betting account. If your issue is with a specific betting site, the sections below show where to take it.

Disclosure: some operators mentioned on this site may pay the publisher a commission if a reader signs up through a link. Commission does not decide rankings or ratings, and it does not change how we handle corrections or complaints about our content.

What you can contact us about

We read messages about the content on sign-master.co.uk. The most useful reasons to get in touch are:

• Corrections: an offer, term, payment method or fact that looks out of date or wrong.
• Feedback: a guide that was unclear, or a topic you would like explained, such as wagering requirements or identity checks.
• Your own experience: a problem you had with a bonus, deposit or withdrawal. We use these reports to decide what to research and re-check. We can't act as a go-between.
• Business or editorial queries: questions about how the site works. Our About Us page explains who we are and how we work.

What we can't do

• We can't see, change or unlock your account with any betting site.
• We can't chase a withdrawal, reverse a bet or settle a dispute on your behalf.
• We can't give personal financial advice or tell you that a bet or site is guaranteed to pay out.
• We can't remove you from GAMSTOP or shorten an exclusion. Only the scheme itself handles that, and exclusion periods are fixed once started.

If you have a problem with a betting site

Follow these steps in order. They give you the best chance of a clear record if the matter escalates.

1. Contact the operator's customer support in writing, through live chat with a transcript or by email. Say exactly what happened and when.
2. Keep screenshots of the bet slip, bonus terms as shown at the time, transaction records and any messages.
3. Check the operator's published complaints procedure and follow its stages. Many operators set deadlines for each one.
4. If the operator can't resolve it, look at the dispute route named in its terms. This is often an alternative dispute resolution service or the body that issued its licence.

Be aware that the route depends on who regulates the operator. A site licensed by the UK Gambling Commission has to offer an approved dispute service for customers in Great Britain. An operator licensed overseas answers to a different regulator, and the protections can be narrower. Check this before you deposit, and see our Terms and Conditions for how we treat the information on this site.

Getting help with gambling

If gambling is causing you stress, debt or arguments, you don't need to wait for a crisis to ask for support. GamCare runs the National Gambling Helpline on 0808 8020 133, with free, confidential help. Please check their website for current opening details. Tools such as deposit and loss limits, self-exclusion and gambling blocking software can also help. Our Responsible Gambling guide explains them.

Gambling should never be treated as income or as a way out of money problems. Only adults aged 18 and over should use betting sites.

Writing to us effectively

A short, specific message gets a better answer. Include:

• the page address or title you are writing about
• what you think is wrong and, if you can, where you saw the correct information
• the date you saw it, as offers and terms change often

Please don't send passwords, full card numbers, identity documents or other sensitive details. We never need them.

What to expect after you write

We review factual corrections against the operator's own published terms and update the page where the evidence supports it. We can't promise a reply time or a personal answer to every message. Offer terms are set by the operators and can change without notice, so always confirm the current conditions, including eligibility, minimum deposit, wagering and expiry dates, on the operator's site before you sign up.

Looking for something else?

If you came here to compare options rather than to get in touch, our guide to non GamStop casinos is a good place to start. Take your time, read the terms and only stake what you can afford to lose.